...
- can we set default impact level by service? by user? (preventing self selection by staff)
- internal notifications to a support group that a team member has created a change?
- external notifications to IS&T support groups that a change has been created against a certain service?
- external notifications to customers regarding changes (push as opposed to pull of information)
June 26, 2013
Remedy Upgrade:
- dev and prod complete
- still working out small bugs before refresh of QA and abandoning copy of old prod system
Prototype update:
- ServiceNow prototype planning meeting 7/8
- final review in August time frame for Steering Committee
- record in some fashion for distribution
- Remedy prototype in progress
- business analysis concluded
- feedback for vendor
- regular status check in every Thursday through August 15th
Merchant Services CM update:
- support group currently testing
- round up meeting 7/9
RAFT update:
- Amon and Sherene to reach out when ready
Exchange CM update:
- business analysis complete
- configuration complete
- testing to start this week
- follow up meeting scheduled 7/11
- plan to move to production end July
What services should move into change next?
- Altiris - confirmed for August start
- Casper - confirmed for August start
- Drupal Cloud - confirmed for September start
- DBA work TBD