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  1. The IS&T O365 representative will work with each DLC's Administrative Officer or Program Administrator to determined determine the cutover date and time when the emails for everyone in the DLC will be completely migrated from the MIT Exchange servers to Office 365 Email and access to MIT Exchange will be cut off and access to Office 365 Email will commence.

  2. There will be NO notification from IS&T that the migrations are done or that the cutover has happened. It The cutover will just happen at the appointed date and time and when it does, you some users in some clients like Apple Mail will begin to see errors from your their MIT Exchange email client.
    Users should wait until they start seeing error messages before they do anything.

  3. When users see error messages at the appointed cutover date and time, it's time for the When the cutover from MIT Exchange to O365 Email happens you will see error messages. That's the moment for each user(with any available local IT help) to delete their old email settings and add an Exchange Email account back into the client program (if needed). 

  4. Most MS Outlook client users won't need to do anything (except maybe approve the change to the new O365 servers in Windows 10). Apple Mail users will need to remove their old broken Exchange accounts and add a new Exchange email account for O365.

Definition: The cutover date and time = Email migrations from MIT Exchange to O365 Email are complete, access to the old MIT Exchange Email will be cut off, and access to your the emails on O365 is online and active.

 


The TRANSITION

On Monday September 19th 2022, Albert and Dan were migrated from MIT Exchange to MIT O365 Email. As Apple Mail and iCal users these are the notes of what they saw.

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Most users in SHASS will need to delete their old MIT Exchange settings from Apple Mail and add the new MIT O365 Mail account.

 


 


These were the screens that Albert saw after he deleted his old Exchange Email account from Apple Mail and clicked to set up a new Exchange Account in order to set up the MIT O365 Email.

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Type in your full name as it appears in the MIT directory followed by your full MIT email address.

 


Click on "Sign In".

If you have your certificates installed, click on "Use Certificate - Go". Otherwise log in with your kerberos username and password. 


Select your Duo Authentication Device. Move the bottom left-right scrollbar right to see the buttons.

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The new email O365 OWA Webmail is at outlook.office.com . Instructions on how to use it can be found here:

https://kb-mit-edu.ezproxyberklee.flo.org/confluence/display/istcontrib/OfficeMicrosoft+365+Post-Migration+-+Web

 


Mobile Devices

All iOS and Android devices will need to have the email accounts deleted from the devices and added again as the old Exchange accounts are now on Office 365.

 


Resources, References, Related Services, and The Fine Print

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Odds and Ends

  • Internet Update Lag

    Because the O365 email servers are no longer on campus, users should be aware of potential internet lag when composing emails via a client program (like Outlook or Apple Mail) to the O365 server at Microsoft. This lag may increase during busier times of the day like noon and 4pm. It is therefore recommended all users wait 3-5 seconds before hitting send(depending on the time of day) after the text of a particularly important email is completed to make sure the last edits made to your important email gets saved to the Microsoft's O365 server before sending.

  • Windows 10 users

    Due to increased data security in Windows 10, MS Outlook may ask you to approve the change to the new O365 Servers. Users should approve the change.