Observations
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/Interviews
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:
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User Classes:
- independently hired desk workers
- not affiliated with MIT
- student desk workers
- MIT students that are typically looking for a chill job to earn some money while working on homework
- manage packages, items, and guests
- frequently check out items
- want resident profiles with all the information regarding a user in one place
- independently hired desk workers
- not affiliated with MIT
- manage packages, items, and guests
- work daytime and evenings
- frequently check out items
- use post-it notes for communication
- security guards
- they work as desk workers from midnight until 8 am
- they don't handle packages, items, or updating guest lists
- handle guests without using the guest list
- only need to use the system to check guest lists and check out itemslook up residents
- work in multiple dorms
User Needs/Goals:
- register packages easily
- easily mark packages as picked up
- check out games, movies, and spare room keys (or elevator keys)check and update guest lists
- verify guests
- leave messages for other desk workers
- view log of actions