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- Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
- Store voicemail recordings in a better location than dropbox.
- Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
- Ask Marla how to handle vacations
- Add special instructions section on how voicemail is handled
- Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
- Add notes for future followup - check on Zoom Contact Center setup. We should be able to send to an email.
- Add CRE Events Support Line to flowchart
Flowchart
Click the graphic to enlarge it, or visit CRE Call Tree 2024
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For information on the Masters in Real Estate Development Program, press 1 for Mary Hughes. (617-253-8308)
For information about Professional and Online Education Programs or Partnerships, press 2 for Paul Adornato. (617-253-5917)
For Student Career Services, press 3 for Kelly Cameron. (617-258-7458)
For a CRE Staff Directory, press 4. (Forwards to CRE Staff Directory Call Tree / 617-253-5043)
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For information on the Masters in Real Estate Development Program, press 1 for Mary Hughes. (617-253-8308)
For information about Professional and Online Education Programs or Partnerships, press 2 for Paul Adornato. (617-253-5917)
For Student Career Services, press 3 for Kelly Cameron. (617-258-7458)
For a CRE Staff Directory, press 4. (Forwards to CRE Staff Directory Call Tree / 617-253-5043)
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This is the tree callers reach when contacting the pressing the option for the CRE Staff Directory (Option 4) on the Main CRE Call Tree.
Recorded Voice Prompt
For Audiovisual Services, Classroom Support, Events, and Catering, press 1 for Karenina Juarez (617-258-5005)
For IT Technical Support, press 2 for Casey Eyring (617-715-4111)
For Finance and Grants Support, press 3 for Constance Giammattei (617-324-7900)
For Communications and Website Support, press 4 for Lacey Cochran (617-324-6673)
For the Fiscal Officer and ProCard Support, press 5 for Cheryl Gillespie (617-258-5673)
For Executive Leadership Assistance, press 6 for Hannah Muhlfelder (617-715-5965; currently Panita)
For the Administrative Officer, press 7 for Bettina Urcuioli (617-715-2623)
For the Front Desk, press 0 for Joanne McHugh (Forwards to Reception Call Group - See Below)
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Call Tree Setup Instructions
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- Visit voip.mit.edu.
- Navigate to the CRE Call Tree section and click on the "Call Tree Settings" icon.
- Upload the desired Call Tree greeting. Note that MITvoip accepts .wav and .mp3 files; however, .wav files may be too large (must be <1mb) so convert them to .mp3 if that is the case.
Zoom Contact Center
Zoom Contact Center is available to DLCs for $560 per license per year. A license is someone that is able to accept calls through the call center.
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