[The formal policy is now located within the PS Documentation wiki space: https://wikis-mit-edu.ezproxyberklee.flo.org/confluence/x/wArbAg. 8/13/09]
Reference statistics sample week collection form
Sample reference statistics
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Historically, only desk and professional staff have taken reference statistics, but many people in non-public services units and people who staff other areas of public service are asked questions that should count as reference or directional questions (although you may not realize it). Starting July 1, during sample weeks, any time you are asked a question by a library user, no matter what your position in the Libraries, count the question on a statistics sheet.
Sample weeks for FY2010:
July 13-19, 2009
October 19-25, 2009
January 25-31, 2010
April 12-18, 2010
Definition of "reference" and "other"
If you're already used to taking reference statistics, you'll see small changes on the reporting statistics sheet, including addition of the new definition of reference and "other" statistics. We're defining "reference" a little bit differently than we have in the past:
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Each time a library staff member encounters and helps an individual, regardless of number of questions answered within that transaction, counts as a transaction (a tick mark) for statistics-taking purposes on the statistics sheet. If you encounter the same individual for the same reason, but in a different transaction, count that as an additional tick mark.
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