We're inviting Christine and Nicole H. to the November 18th meeting since Ann W. can't make it; we'll meet with her on November 25th, 9:30-10:30.
It may be helpful to have Christine and Nicole visit together so Nicole can hear how RISG fits into circulation and service desks. Both groups will do assessment
Nicole's group oversees space programming; Christine's group will be involved with maintenance of physical loactionslocations.
We plan to have Nicole & Christine together from 9-10, on November 18th.
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Hayden - Always circ person at the desk, also Hum or Sci person. Assumption that librarians Librarians don't have to know about advanced circ issues because they can be handed off to circ person. Between 11-5 HumanatiesHumanities/Science librarians and support staff , staff one side of desk. No official scheduled on call. IM is used as an on call method to call someone from hum or sci as needed. Very few reference questions are asked at desk. Mostly reserves and circulation. Ask-Us phone line rings to Hayden as well. Some special training sessions.
How important is it to us that librarians be involved in the desk
May Even though it may not make economic sense; expensive to have librarians handling circ functions, it's important.
Many like the contact with MIT community as it happens at the desk.
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Does it make sense to keep track of how many times we are contacted while on call?
other Other reference studies group to follow up on this (won't happen fall '09 semester)
professional Professional and support staff relationships.
It seems like things are pretty integrated now, but the new model seems to be separated more clearly.
Trust, knowledge and knowledge communication between the groups that could be lost. Also communication
People say they want to be on desk, but not doing circ duties. Also
There are problems with understanding circ process processes and policies when not at desk frequently
Person at the desk needs to know how to do desk duties. If circ staff is on the desk, need to deliver basic level reference service. Are reference librarians still responsible to develop and manage training?
If people are staying as reference coordinators, then we recommend they should be invited to meetings of Christine's group
still need . Need representation of reference side on circ/christine's group
Scheduling is tricky. It may be hard to create and maintain viable communication methods and cohesiveness among the group (e.g. people coming in at 6 pm may never see those who work earlier shifts)
Summary: (From Remlee's notes)
Units are unique; no single model will work for all
Still important to have librarian involved with desk work, though the data doesn't back it up (enumerate those)
Need communication to build trust
Librarians still really valuable in the training piece
Questions for Christine and Nicole:
Two questions from Howard and Tracey Tracy meeting.
Also would like to hear what they thought about training issues for the desk and how that will work.
Any preliminary thoughts on space programming? The geography of the libraries is still important for many collections. How will divisional staff participate in discussions that have implications on local space? How can we suggest ideas for future space needs? (ie instruction plan includes, "find more space for instruction")
Assess why people go to specific locations and ow how that may impact space planning decisions.
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