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Comment: Migration of unmigrated content due to installation of a new plugin

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Being in the main screen, it was not obvious how to:

  • Find events schedule
    • Type "Penguin event" in search box?
    • Are events in the maps?
  • What is it possible to search for using the search option?

For Buying tickets:

  • The price is not displayed!
  • Better way to input the date, need of "today button"
  • Confusing what information is for the user or the credit card identification

  • Once the transaction was finished, the user felt afraid of losing the confirmation number
  • Some users didn't understand why the tickets was shown graphically and if there is any different with the confirmation number

Regarding the map feature:

  • The legend for types of information in the map was confusing. Is this a list?
  • ALL users expected the map to show your current location, but this will require some technology installed in the building.
  • Lack of home button.

Search result layout:

  • Good results in general
  • Lack of home button

Feedback from studio:

  • It's possible to assume that the Aquarium building has some technology to enable self-localization.
  • There are plugins to capture the credit card information from a phone picture. This could save the time of typing all the information for buying tickets.
  • For the task of finding the information of an unknown specie, it could be hard to identify form a set of small pictures.
  • Search box and home button need to be in all screens.

The detected usability issues are addressed in the second prototype.

Wiki Markup
{html}</div>{html}

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Wiki Markup
{html}<div id="design7" class="hidable">{html}

Task 1 - Observations/Usability issues:

1. The user wants to know the price of each adult or kid ticket as well as who qualify as kids.
2. The word “Name” on page #2 is confusing when the user buying the ticket is not the credit card holder. .
3. One user asks why he needs to enter an email address and the corresponding privacy policy.
4. One user asks the difference between a confirmation number and ticket number. And she is unsure how to proceed to enter the aquarium.
5. There is no need to show ticket once inside the aquarium.

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Wiki Markup
{html}<div id="design8" class="hidable">{html}

Observations/Usability issues:

1.The user suggests that it might be unnecessary to go to homescreen since she asks “Do I need to go back to home to find blue penguin?”
2. It’s unclear what “Find in map” button does. Does it show only the specie location or all the related event location?
3. After clicking on “Find in map” button, the map shows no tank number.
4. There are two ways of finding events. Either by searching animal or by clicking on “Map& Events”. It’s unclear if the two resulted maps will show the same events.

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Wiki Markup
{html}<div id="design9" class="hidable">{html}

Task 4 - Observations/Usability issues:

1. It’s unclear if users could search “red fish” and find the fish info.
2. The individual tank shown on the map does not seem clickable since the user does not know that they could click on the tank to show the information of the species in the tank.
3. What does the button “Map&Events” on page #7 does? The user is confused by this button since she gets to this page through that button on home screen.

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