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The latest published quarterly reports are always available at http://web.mit.edu.ezproxyberklee.flo.org/ist/about/reports.html -- here's where to go see what the other directorates say about themselves.
An expanded version of team metrics is available in the Metrics by Area section of the Metrics Clearinghouse
As Submitted to IS&T versions of CSS Quarterly Reports
The The word documents distilled from Detailed reports below are available as attachments to this pagethrough the link below.
CSS Presidents Report 2009.doc
CSS FY2010 Q1 Report FINAL.doc
FY10 -- Detailed QR Text and Metrics, for a CSS-internal audience
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- Application User Experience
- Departmental Services
- Faculty and Student Experience
- CSS Headquarters
- IT Security Services
- Metrics
- Service Desk
- Miscellaneous Emails Regarding the Draft Quarterly Report
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