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Comment: Migrated to Confluence 4.0

Observations

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/Interviews: 

Image Added

User Classes:

  • student desk workers
    • MIT students that are typically looking for a chill job to earn some money while working on homework
    • manage packages, items, and guests
    • frequently check out items
    • want resident profiles with all the information regarding a user in one place
  • independently hired desk workers
    • not affiliated with MIT
    • manage packages, items, and guests
    • work daytime and evenings
    • frequently check out items
    • use post-it notes for communication
  • security guards
    • work as from midnight until 8 am
    • don't handle packages, items, or guest lists
    • handle guests without using the guest list
    • only need to use the system to look up residents
    • work in multiple dorms

Observations/Interviews:

User Classes:

  • independently hired desk workers
  • student desk workers
  • security guards - only need to use the system to check guest lists and check out items

User Needs/Goals:

  • register packages easily
  • easily mark packages are as picked up easily
  • check out games, movies, and spare room keys (or elevator keys)check and update guest lists
  • verify guests
  • leave messages for other desk workers
  • view log of actions