Observations
...
/Interviews:
User Classes:
- student desk workers
- MIT students that are typically looking for a chill job to earn some money while working on homework
- manage packages, items, and guests
- frequently check out items
- want resident profiles with all the information regarding a user in one place
- independently hired desk workers
- not affiliated with MIT
- manage packages, items, and guests
- work daytime and evenings
- frequently check out items
- use post-it notes for communication
- security guards
- work as from midnight until 8 am
- don't handle packages, items, or guest lists
- handle guests without using the guest list
- only need to use the system to look up residents
- work in multiple dorms
Observations/Interviews:
User Classes:
- independently hired desk workers
- student desk workers
- security guards - only need to use the system to check guest lists and check out items
User Needs/Goals:
- register packages easily
- easily mark packages are as picked up easily
- check out games, movies, and spare room keys (or elevator keys)check and update guest lists
- verify guests
- leave messages for other desk workers
- view log of actions