We'll start to write our draft on this page. Here's a suggested outline.
1. Assessment (studies, surveys, usability, etc.)
2. Virtual sites design and production
3. Public space improvements/planning
4. Marketing
5. Betas
6. Emerging technologies (including e-readers, ipads staff and public loans)
7. Workshops/classes we taught (IAP and other)
8. Staff development (training and workshops we've attended)
...
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