Mark Wiklund will development training and online help material. We will ramp up the Help Desk by bringing them in early to critique end-user support material.Training Curriculum Development
Dates are tentative.
approx. 2/2/2011: First round mock-classroom, partial RAFT functionality.
approx. 2/16/2011: Possible review of online help content, partial RAFT functionality.
approx. 4/4/2011: Second round mock-classroom, full functionality (depends on RC1 release schedule).
approx. 4/16/2011: Second round review online help content.
Need to set dates for pre-release training for real end users; before June release date
We'll track training development and ramp-up of the Help Desk together since we're considering using the help desk to vet in-development training materials.
Help Desk On-Ramp
- Service-level agreements in development.
- Where do we store SLAs?
- Can Help Desk and Data Management Designates sign off or escalate to managers.
Training Curriculum Development
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