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Metrics Quadrant	DDM	MDS	DS PLUS	DCAD
Service Outcomes	Client Sat Surveys slated to begin in Q3 FY10.	Client Sat Surveys slated to begin in Q3 FY10.	Client Sat Surveys slated to begin in Q3 FY10.
Service Utilization by the Community	AdminIT clients DLCs enrolled	Long-term SLAs On Call SLAs	VIP clients DLCs covered Total machines	New Projects and Already in Progress New SLAs and SLAs Already in Progress
Resource Utilization in support of the Service	AdminIT PM visits Desktop Renewals Bomgar sessions	Weekly Consultant Hours Bomgar sessions	Tickets Created Machines Upgraded Bomgar sessions	FM virtual servers servers
Process Performance	pending requests typical time to resolve ration of requests to staff	pending requests ratio of requests to staff	typical ime to resolve off-hours requests Time to Resolve	Typical cycle time per project by type
Finances	to be developed	to be developed	to be developed	to be developed

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The DS Metrics Definitions and Means of Production page holds a table listing metrics we have in some detail, and identifying measures we'd like to build.

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	DCAD-metrics
	DCAD-metrics

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name	DS DCAD metrics.doc

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	MDS-metrics
	MDS-metrics

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name	DS MDS metrics.doc

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	DDM-metrics
	DDM-metrics

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name	DS DDM metrics.doc

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	DSPLUS-metrics
	DSPLUS-metrics

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name	DS DS-PLUS metrics.doc

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Team Leaders upload fresh versions of their metrics documents here.

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