...
Ref
...
statistics
...
sub-group,
...
add
...
3
...
citations
...
here
...
by
...
10/8
...
!
...
Include
...
summaries
...
or
...
highlights,
...
if
...
you
...
can
...
! (Ideas
...
for
...
search
...
terms:
...
sample
...
statistics,
...
reference
...
statistics,
...
metrics,
...
circulation
...
statistics)
...
Lisa:
...
...
- ;
...
- A
...
- librarian
...
- tried
...
- out
...
- an
...
- online
...
- database
...
- application
...
- to
...
- create
...
- a
...
- way
...
- to
...
- keep
...
- track
...
- of
...
- ref
...
- stats.
...
- It
...
- took
...
- her
...
- 20
...
- minutes
...
- to
...
- create,
...
- and
...
- it
...
- seems
...
- to
...
- have
...
- lots
...
- of
...
- features.
...
- Worth
...
- reading
...
- this
...
- simple
...
- blog
...
- entry.
...
- (LRH)
...
...
- Older
...
- article
...
- (2005)
...
- about
...
- using
...
- Excel
...
- and
...
- Macros
...
- to
...
- create
...
- a
...
- simple
...
- input
...
- form
...
- that
...
- also
...
- adds
...
- a
...
- time
...
- stamp
...
- and
...
- can
...
- do
...
- sums.
...
- (LRH)
...
- Collecting
...
- Virtual
...
- Reference
...
- Statistics
...
- with
...
- an
...
- IM
...
- Chat-Bot:
...
- A
...
- perennial
...
- problem
...
- in
...
- libraries
...
- is
...
- capturing
...
- accurate
...
- statistics.
...
- This
...
- article
...
- addresses
...
- this
...
- problem
...
- with
...
- the
...
- creative
...
- use
...
- of
...
- Web
...
- 2.0
...
- tools:
...
- Meebo
...
- and
...
- AOL
...
- Instant
...
- Messenger.
...
- It
...
- describes
...
- the
...
- development
...
- and
...
- implementation
...
- of
...
- an
...
- instant
...
- messaging
...
- "stat-bot"
...
- that
...
- prompts
...
- staff
...
- to
...
- record
...
- virtual
...
- reference
...
- statistics
...
- via
...
- IM.
...
- Step-by-step
...
- guidelines
...
- and
...
- the
...
- perl
...
- script
...
- are
...
- provided.
...
...
- (LRH)
...
Remlee:
...
...
...
...
...
...
...
...
- (from
...
- College
...
- &
...
- Research
...
- Libraries,
...
- 1999,
...
- v.60,
...
- no.1)
...
- U
...
- of
...
- South
...
- Carolina
...
- tried
...
- sampling
...
- approach
...
- for
...
- ref
...
- stats,
...
- and
...
- did
...
- some
...
- math
...
- to
...
- support
...
- the
...
- sample
...
- by
...
- correlating
...
- ref
...
- stats
...
- to
...
- door
...
- count.
...
- Eventually,
...
- they
...
- used
...
- door
...
- count
...
- to
...
- estimate
...
- the
...
- number
...
- of
...
- in
...
- person
...
- ref
...
- stats
...
- pretty
...
- reliably,
...
- but
...
- they
...
- couldn't
...
- count
...
- phone
...
- or
...
- electronic
...
- stats
...
- Pretty
...
- interesting...
...
- pretty
...
- mathematical...
...
...
...
...
...
...
...
...
- (p.45-57;
...
- from
...
- Southeastern
...
- Librarian)
...
- Includes
...
- a
...
- lit
...
- review,
...
- describes
...
- what
...
- other
...
- schools
...
- are
...
- doing;
...
- the
...
- one
...
- about
...
- LSU
...
- was
...
- interesting:
...
- they
...
- asked
...
- the
...
- statistics
...
- department
...
- to
...
- help
...
- them,
...
- and
...
- they
...
- ended
...
- up
...
- sampling
...
- with
...
- 60
...
- hours
...
- of
...
- 4103
...
- total
...
- service
...
- hours
...
- for
...
- the
...
- year.
...
- Error
...
- rate
...
- was
...
- 11.23%,
...
- which
...
- is
...
- actually
...
- pretty
...
- good.
...
- Focuses
...
- on
...
- in
...
- person
...
- ref
...
- stats
...
...
...
...
...
...
...
...
...
...
...
- (from
...
- Reference
...
- Services
...
- Review)
...
- First
...
- few
...
- pages
...
- do
...
- a
...
- great
...
- job
...
- of
...
- summarizing
...
- our
...
- concerns
...
- and
...
- questions.
...
- Then
...
- talks
...
- about
...
- the
...
- online
...
- form
...
- that
...
- Texas
...
- A&M
...
- developed
...
- in
...
- HTML
...
- and
...
- ASP
...
- code,
...
- with
...
- screenshots
...
- and
...
- code
...
- included.
...
- Too
...
- clunky
...
- for
...
- us.
...
Heather:
- Miller, J.. (2008). Quick and Easy Reference Evaluation: Gathering Users' and Providers' Perspectives. Reference & User Services Quarterly, 47(3), 218-222. Retrieved November 11, 2009, from Social Science Module. (Document ID: 1473405461).
- Evaluation of Reference Services--A
...
- Review.
...
- (from
...
- The
...
- Journal
...
- of
...
- Academic
...
- Librarianship
...
- v.
...
- 33
...
- no.
...
- 3
...
- (May
...
- 2007)
...
- p.
...
- 368-81,
...
- Pali
...
- U.
...
- Kuruppu)
...
- Not
...
- as
...
- current
...
- or
...
- in
...
- depth
...
- as
...
- you
...
- might
...
- believe
...
- it
...
- would
...
- be.
...
- Good
...
- background;
...
- covers
...
- more
...
- than
...
- just
...
- reference
...
- statistics,
...
- so
...
- explains
...
- some
...
- of
...
- the
...
- older
...
- arguments
...
- of
...
- various
...
- evaluation
...
- techniques
...
- for
...
- reference
...
- services.
...
- The
...
- older
...
- arguments
...
- and
...
- concerns
...
- are
...
- similar
...
- to
...
- the
...
- new.
...
- People
...
- have
...
- been
...
- trying
...
- to
...
- figure
...
- this
...
- out
...
- since
...
- the
...
- '70's.
...
- Not
...
- necessary
...
- reading
...
- for
...
- this
...
- project;
...
- but
...
- provides
...
- some
...
- things
...
- to
...
- think
...
- about.
...
- Introducing
...
- the
...
- READ
...
- scale:
...
- Qualitative
...
- statistics
...
- for
...
- Academic
...
- Reference
...
- Services
...
- (Bella
...
- Karr
...
- Gerlich
...
- and
...
- G.
...
- Lynn
...
- Berard,
...
- Georgia
...
- Library
...
- Quarterly,
...
- Winter
...
- 2007)
...
- The
...
- READ
...
- scale,
...
- a
...
- pilot
...
- project
...
- at
...
- Carnegie
...
- Mellon
...
- characterizes
...
- reference
...
- transactions
...
- on
...
- a
...
- scale
...
- from
...
- 1
...
- (least
...
- amount
...
- of
...
- effort
...
- and
...
- no
...
- specialized
...
- knowledge)
...
- to
...
- 6
...
- (in
...
- depth
...
- research
...
- and
...
- instruction,
...
- collaboration,
...
- most
...
- time
...
- and
...
- effort)
...
- and
...
- collects
...
- that
...
- number
...
- as
...
- the
...
- information
...
- for
...
- each
...
- reference
...
- transaction.
...
- Strengths
...
- include
...
- the
...
- ability
...
- to
...
- show
...
- that
...
- the
...
- majority
...
- and
...
- more
...
- complicated
...
- reference
...
- transactions
...
- take
...
- place
...
- away
...
- from
...
- the
...
- desk.
...
- Also
...
- requires
...
- no
...
- coding
...
- or
...
- infrastructure,
...
- could
...
- still
...
- be
...
- recorded
...
- on
...
- paper.
...
- Minuses
...
- include:
...
- difficult
...
- to
...
- implement
...
- in
...
- a
...
- larger
...
- institution
...
- (from
...
- both
...
- a
...
- data
...
- integrity
...
- and
...
- participant
...
- buy-in
...
- perspective),
...
- still
...
- need
...
- to
...
- include
...
- other
...
- data
...
- (time
...
- of
...
- day,
...
- at/away
...
- from
...
- desk,
...
- method
...
- of
...
- transaction
...
- (in
...
- person,
...
- email),
...
- so
...
- this
...
- would
...
- just
...
- be
...
- another
...
- piece
...
- of
...
- information
...
- to
...
- include)
...
- Article
...
- loses
...
- credibility
...
- points
...
- for
...
- not
...
- mentioning
...
- any
...
- challenges,
...
- downsides,
...
- arguments
...
- against.
...
Places
...
to
...
look:
...
...
...
...
...
...
...
...
...
...
...
(12/10/08
...
temporary
...
link)
...
Desk
...
Tracker
...
:
...
...
This
...
is
...
a
...
product
...
that
...
Peter
...
Cohn
...
and
...
I
...
examined
...
in
...
2007.
...
It
...
has
...
a
...
flexible
...
input
...
form
...
that
...
we
...
can
...
design,
...
and
...
it
...
can
...
be
...
designed
...
to
...
be
...
unique
...
for
...
many
...
entry
...
points.
...
The
...
problem
...
at
...
the
...
time
...
was
...
that
...
we
...
needed
...
to
...
have
...
about
...
13
...
service
...
point
...
"desks"
...
as
...
well
...
as
...
a
...
certain
...
number
...
of
...
away
...
from
...
desk
...
"desks."
...
The
...
basic
...
program
...
allowed
...
for
...
20
...
"desks."
...
There
...
was
...
a
...
way
...
to
...
purchase
...
more,
...
and
...
it
...
was
...
still
...
not
...
very
...
expensive.
...
However,
...
the
...
data
...
reporting
...
mechanisms
...
were
...
very
...
weak
...
at
...
the
...
time
...
and
...
not
...
quite
...
what
...
we
...
wanted.
...
It
...
looks
...
like
...
a
...
definite
...
possibility,
...
though,
...
especially
...
if
...
it
...
has
...
grown/improved,
...
so
...
it
...
may
...
be
...
worth
...
asking
...
for
...
a
...
free
...
trial
...
month.
...
Altarama's
...
RefTracker:
...
http://www.altarama.com.au/reftrack.htm
...
.
...
This
...
is
...
called
...
a
...
request
...
management
...
system
...
for
...
libraries.
...
RequestTracker
...
is
...
also
...
a
...
request
...
management
...
system.
...
It
...
is
...
broader
...
than
...
a
...
simple
...
reference
...
stats
...
tracking
...
system.
...
We
...
looked
...
at
...
this
...
product
...
in
...
2004
...
or
...
so.
...
The
...
problems
...
with
...
it
...
were
...
that
...
it
...
dictated
...
a
...
specific
...
workflow
...
that
...
was
...
not
...
how
...
we
...
worked.
...
Altarama
...
also
...
offers
...
a
...
subset
...
of
...
this
...
product
...
called
...
DeskStats
...
,
...
http://www.altarama.com/deskstat.htm
...
.
...
It
...
can
...
be
...
purchased
...
as
...
a
...
stand-alone
...
product.
...
The
...
product
...
flyer
...
says
...
that
...
it
...
can
...
keep
...
track
...
of
...
the
...
following
...
with
...
a
...
single
...
click:
...
staff
...
member,
...
location,
...
mode
...
(desk,
...
phone,
...
etc.),
...
client
...
details,
...
type
...
of
...
question,
...
length
...
of
...
time
...
to
...
answer,
...
answered
...
vs.
...
referred,
...
time.
...
It
...
can
...
be
...
done
...
live
...
or
...
in
...
batch
...
at
...
a
...
later
...
time.
...
Comes
...
with
...
reports,
...
or
...
can
...
be
...
exported
...
to
...
Excel.
...
Worth
...
looking
...
at,
...
I
...
think.
...
We
...
have
...
not
...
looked
...
at
...
this
...
product
...
in
...
the
...
past.
...
__
...
_
...
To
...
do:
...
- Do
...
- lit
...
- review
...
- by
...
- 10/8.
...
- Find
...
- out
...
- what
...
- stats
...
- are
...
- required
...
- by
...
- ARL
...
- and
...
- Steve.
...
- Find
...
- existing
...
- method
...
- for
...
- collecting
...
- stats.
...
- Think
...
- about
...
- how
...
- we'll
...
- use
...
- these
...
- stats.
...
- For
...
- scheduling
...
- &
...
- staffing
...
- levels.
...
- Think
...
- about
...
- what
...
- we
...
- want
...
- to
...
- know:
...
- amount
...
- of
...
- questions
...
- at
...
- desk
...
- and
...
- away
...
- from
...
- desk,
...
- as
...
- well
...
- as
...
- when
...
- they're
...
- being
...
- asked.
...
- Transactions
...
- vs.
...
- #
...
- of
...
- questions.
...
- How
...
- long
...
- they
...
- take.
...
Altarama
...
demo:
...
November
...
17,
...
2008
...
local,
...
30
...
concurrent
...
logins,
...
concurrent
...
logins
...
may
...
be
...
a
...
problem,
...
might
...
make
...
it
...
prohibitively
...
expensive
...
Live
...
mode
...
v.
...
Batched
...
mode
...
Cannot
...
log
...
exact
...
number
...
of
...
minutes
...
(broken
...
into
...
<1,
...
1-5,
...
6-10,
...
11-20,
...
20+)
...
breakdown
...
is
...
system-wide
...
Admin
...
can
...
change
...
breakdown
...
of
...
minutes,
...
Groups
...
can
...
also
...
be
...
changed
...
by
...
admin,
...
which
...
group
...
is
...
displayed
...
(enabled).
...
Type
...
is
...
different,
...
each
...
one
...
is
...
member
...
of
...
groups,
...
type
...
can
...
be
...
assigned
...
to
...
different
...
groups.
...
System-wide,
...
which
...
group
...
is
...
available,
...
then
...
individuals
...
decide
...
which
...
group
...
will
...
be
...
displayed
...
Hosting
...
3
...
levels
...
of
...
security
...
-
...
something
...
other
...
than
...
standard
...
internet
...
access,
...
need
...
to
...
go
...
up
...
a
...
level,
...
gets
...
into
...
your
...
own
...
URL,
...
FDA
...
uses
...
highest
...
level,
...
Corbis
...
or
...
Rand
...
Corporation
...
middle
...
level
...
security.
...
If
...
they
...
host
...
we
...
would
...
have
...
our
...
own
...
place
...
on
...
their
...
site,
...
and
...
other
...
DeskStats
...
users
...
wouldn't
...
be
...
able
...
to
...
see
...
it.
...
System
...
->
...
reference
...
users
...
or
...
general
...
users
...
Pay
...
by
...
number
...
of
...
concurrent
...
logins,
...
regardless
...
of
...
the
...
number
...
of
...
accounts
...
that
...
exist.
...
You
...
would
...
need
...
a
...
few
...
of
...
the
...
higher
...
level
...
accounts
...
(if
...
you
...
buy
...
30
...
concurrent,
...
you
...
get
...
a
...
higher
...
level
...
to
...
manage
...
it).
...
We
...
may
...
have
...
regular
...
full
...
level
...
accounts,
...
without
...
password.
...
trial2.altarama.com
...
then
...
username
...
(hmccann,
...
remlee,..)
...
Lisa
...
is
...
admin
...
Changing
...
location:
...
some
...
issues,
...
need
...
to
...
change
...
default
...
location
...
if
...
switching
...
libraries
...
Any
...
number
...
of
...
groups
...
within
...
Whatever
...
time
...
differentiation
...
we
...
want
...
Received
...
via
...
-
...
can
...
change
...
categories,
...
make
...
as
...
many
...
categories
...
as
...
we
...
want
...
Preferences
...
can
...
be
...
set
...
based
...
on
...
login,
...
not
...
location
...
There
...
are
...
about
...
60
...
code
...
tables
...
that
...
they
...
deliver
...
and
...
about
...
60
...
that
...
they
...
let
...
us
...
design
...
on
...
our
...
own.
...
(e.g.
...
can
...
we
...
change
...
the
...
wording
...
of
...
status
...
to
...
be
...
more
...
about
...
whether
...
the
...
question
...
was
...
answered
...
or
...
referred)
...
Can
...
do
...
either
...
live
...
or
...
batch
...
recording
...
There
...
are
...
multiple
...
resource
...
fields,
...
but
...
we
...
would
...
be
...
able
...
to
...
change
...
the
...
words
...
in
...
that
...
and
...
possibly
...
use
...
it
...
for
...
referral?
...
Lehigh
...
Valley
...
Hospital
...
Pennsylvania
...
is
...
using
...
this
...
model,
...
but
...
I
...
didn't
...
hear
...
which
...
one.
...
FDA
...
food
...
and
...
something
...
bio
...
Lisa
...
is
...
going
...
to
...
be
...
in
...
touch
...
with
...
Linda
...
about
...
setting
...
up
...
a
...
trial
...
period,
...
hopefully
...
sometime
...
in
...
December
...
so
...
that
...
we
...
can
...
take
...
this
...
back
...
to
...
RISG.
...
We
...
need
...
to
...
figure
...
out
...
- Number
...
- of
...
- concurrent
...
- logins
...
- Top
...
- $
...
- amount
...
- that
...
- we
...
- are
...
- working
...
- with
...