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Metrics Quadrant | DDM | MDS | DS PLUS | DCAD |
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Service Outcomes | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. |
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Service Utilization by the Community | AdminIT clients | Long-term SLAs | VIP clients | New Projects and |
Resource Utilization | AdminIT PM visits | Weekly Consultant Hours | Tickets Created | FM virtual servers servers |
Process Performance | pending requests | pending requests | typical ime to resolve | Typical cycle time per project by type |
Finances | to be developed | to be developed | to be developed | to be developed |
Definitions and Means of Production
A link to a child page of this page, where we find a table defining Existing Metrics, and a section describing or pointing to other work being done in Developing New Metrics (probably documented in the team wiki rather than here).The DS Metrics Definitions page holds a table listing metrics we have in some detail, and identifying measures we'd like to build.
Five (or more) Quarters of Measures Presentation
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DCAD
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MDS
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DDM
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DS-PLUS
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Team Leaders upload fresh versions of their metrics documents here.
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