Page History

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• If we cannot redirect into RT, then we would be losing the value of sharing RT with other units and across the Libraries.
• Nothing would be automated; all answers would need to be input by staff.
• Staff time will be required for all answers input, developing questions and maintaining. Dewey's DRA staff model is an example of the kind of staff time that might be required.

|| Completed || Priority || Locked || CreatedDate || CompletedDate || Assignee || Name ||
| F | M | F | 1263230706190 | | lisah@mit.edu | Investigate Google Apps (HM) |
| F | M | F | 1263230719824 | | lisah@mit.edu | Investigate QuestionPoint (BH) |
| F | M | F | 1263230734442 | | lisah@mit.edu | Share trial of LibAnswers with RISG on 1/20 (group) |
| F | M | F | 1263230748271 | | lisah@mit.edu | Ask Springshare our questions (LRH) |

1. On the page where a user can submit their question, would it be possible for us to incorporate our own form that sends the information to a system other than LibAnswers? We currently use RequestTracker as our question-asking/ticket system, and it's used by many many departments beyond just for reference use, and beyond the Libraries. We are reluctant to move from that system. If we could incorporate our own form and redirect to RequestTracker, we can see that LibAnswers would really do for us what we need it to.
2. Do the questions in the database that each institution creates have persistent URLs themselves? So that we could point to a LibAnswer response from a different page? e.g., is http://demo.libanswers.com/a.php?qid=34^{Image Removed} a persistent URL that could be incorporated into a page?
3. I am interested in having a number of staff try out the demo and administrative module. Can I share my name and password? Can I have more "accounts" for us to use for a few weeks while we investigate this product?
4. How many institutions are using LibAnswers at this time? Can you provide a list?