Thalia Support Documents:How to Provide Support to Thalia's Customers How to Provision a New Thalia Domain
How to Create a Demo Account
How to Update Thalia's Space Stats Thalia User Help
Thalia Quickstart Videos
Thalia RT Queues and E-mail ListsRT Queues and E-mail Lists
Terms of Service
Thalia Known Issues Thalia Release Communications }
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h4. Thalia Support Documents:
*Thalia User Support:*
* [Thalia User Help|http://mv.ezproxy.com.ezproxyberklee.flo.org/help/index.html]
* Thalia FAQ
* [Thalia Known Issues|http://mv.ezproxy.com.ezproxyberklee.flo.org/about/knownissues.html]
* [Thalia Request Tracker Queues and E-mail Lists]
*Thalia Training Videos:*
* [About Thalia's training videos|Thalia Training Videos-]
* [Links to existing videos|http://mv.ezproxy.com.ezproxyberklee.flo.org/help/index.html?quickstart.html]
*Thalia New Domain Provisioning:*
* [New Thalia Domain Qualification]
* New Customer Query Documents:
** [Preliminary FAQ for Potential Thalia Customers|Preliminary FAQ]
** [Preliminary Questionnaire for Potential Customers|Preliminary Questionnaire]
** [Customer Requirements for new domains|Customer Requirements Questionnaire]
* ["Welcome to Your New Thalia Domain"|Support Processes and Policies^Thalia_New_Domain.doc] Letter
*[Thalia Release Communications]*
*[*Thalia Service Level Agreement*|Thalia Service Level Agreements]*
*[Terms of Service]*
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h4. How To Provide Service for Thalia Customers:
How to Create a new Domain for a customer:
How to Respond to a query for help from a customer:
How to Document features customers ask for:
How to Set up training for a customer:
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