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interim work - prototype for June 15, 2011
- "digesting the data"
  - work on refining the model and creating the service maps
  - enumerate other categories to be mapped
  - walk through an entry at senior staff (Pat to set up)
  - populate info in mind mapping software: MindJet Catalyst Login Page*** create 1 page business case and quote for MindJet as interim solution Mind Mapping SW Business Case.doc*** Pat to share with Barbara 3/18
- base assumptions
  - deal professional services separately to see where they may fall (aka "the junk drawer")
    - windows desktop support
    - browser support
Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): IS&T Library of Procedures in Hermes
- Pat will email SAPbiz outage report as example for urgent-response process: IS&T Outage Reports
- will archive reports after one year and start fresh

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4/7: present categories and portfolio entries to senior staff

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