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GR2 - Designs
1. Scenario
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A couple (Anne, Joe) with a kid (Andrew) are tourists in Boston. They decided to go to the Aquarium and they arrive at about 11am. The line for buying tickets has about 70 people waiting and the couple don't have too much time because they would like to visit other places in Boston during the weekend. While in the line, the staff informed that they can buy tickets on-line using their cellphones and in that case they can skip the line and go to the priority access line which is empty. Joe tried to buy the tickets on-line but he found he needs to register. He did try but the cellphone is a little bit uncomfortable for typing and selecting, so after dealing with the website he abandoned the idea and they stay on-line. After 45 minutes spent in buying tickets, they get into the Aquarium and Andrew saw an advertisement about the Blue Little Penguins. Andrew asked his parent to go there but they were confused because the Penguins are signaled to be in the main exhibition place but since the aquarium is currently in reconstruction they were moved. They tried to find the Penguins following the arrows marked in the floor but they got confused, in part because there is so many people in the place and there are arrows for different species, that they got to the wrong floor. They went back and Andrew started playing with a touchscreen system but the parents were unable to find the information in the interactive guide. Finally they saw a member of the staff who helped them to get to the penguins. After that they continued walking through the aquarium and they discovered an exhibit was running in a place hidden at the entrance but it was just about to finish. |
Note: This is an adaptation of real situations observed in the aquarium.
Tasks involved in this scenario:
- (T1) Buying tickets on line. In this particular case, using a mobile device.
- (T2) Find the location of a specific specie and navigate the building to get there.
- (T3) Get information about interactive informative sessions held by staff (times-locations).
Other related tasks addressed in the following designs are:
- (T4) Find information about an interesting specie that is in a tank.
- (T5) Make a plan for the visit.
2. Individual design sketches
This section presents the individual designs:
2.1 Claudia
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a
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2.2 Alejandro
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a
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2.3 Yixin
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a
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2.4 Yihua
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a
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3. Designs and storyboards
3.1 Design 1
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a
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3.2 Design 2
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a
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3.3 Design 3
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a
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