...
This
...
page
...
archives
...
the
...
reports
...
from
...
CSS
...
ACD
...
performance
...
reports.
...
The
...
many
...
daily
...
text
...
reports
...
for
...
Gate
...
Traffic,
...
Agent Availability
...
and Schedule are integrated in a spreadsheet that unifies the data with the one dimension they hold in common -- time.
Choose "Latest-ACD--data.pdf"
...
in
...
the
...
list
...
below
...
for
...
the
...
most
...
recent
...
report,
...
or
...
look
...
in
...
the
...
dated
...
back-issues
...
by
...
clicking
...
the
...
"expand
...
me"
...
triangle.
...
Files
...
are
...
uploaded
...
the
...
Monday
...
after
...
the
...
week
...
they
...
refer
...
to.
...
So
...
for
...
example,
...
the
...
2010-01-11
...
version
...
would
...
cover
...
1/4
...
through
...
1/8/2010.
...
Past
...
versions
...
of
...
the
...
acd
...
report
...
are
...
available
...
under
...
the
...
triangle
...
button
...
next
...
to
...
the
...
filename
...
below.
| Attachments | ||||
|---|---|---|---|---|
|
...
| comment |
|---|
{attachments:old=true|upload=true} ---- {comment}{viewpdf:name=latest-acd-data.pdf} The file just spins and spins, and says "The PDF is being converted. Refresh after some time". And never comes out. {comment} \\ \\ \\ \\ |