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Welcome to the IS&T Faculty and Student Experience
This is the wiki site for the Faculty and Student Experience group in Information Services & Technology's Client Support Services. Please note that some of the
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pages on this site may have access restrictions applied to them
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. Where possible links to those pages are identified with the 
icon.
News
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If you are looking for IT service information, support, software, and other technology resources related to teaching or IT in general, be sure to check out:
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Themes
- Faculty partnerships on innovations in Information Technology at MIT
- Student engagement, service development, and enhanced support
- Xperience Projects targeting emerging technologies and boutique customers
What we do
- Enhance technology support for Faculty and Students by:
- Serving as an escalation point for Faculty & Student issues that cannot be resolved by the Service Desk or
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- department services
- Delivering targeted services and projects in key areas such as emerging technology support, academic application support, and student computing environments
- Maintain receptivity to leading-edge IT knowledge embedded in MIT's academic community; leverage where appropriate
- Stewardship of MIT's academic and residential student computing environment
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- Partner with Faculty, Students, and DLCs to develop and deliver enhanced services and support; work with teams in IS&T to integrate support and develop core services to meet common needs of MIT's academic community
- Engage with and build expertise in leading edge IT knowledge embedded in MIT's academic community; coordinate assessment and adoption between the academic community and the appropriate team within IS&T or elsewhere within MIT
- Coordinate and partner with activities emanating from student- and educational-technology groups across MIT, such as the Libraries, DUE/OEIT, ISTAB, SIPB, the UA, the GSC, OCW, DSL; maintain ACCORD relationship
- Aggregate current activities, strategic planning, and assessment activities related to Athena, and MIT's future academic computing environments
Quick contact info
Contact the team |
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Name | Faculty and Student Experience |
| Name | Oliver Thomas |
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| Phone | +1 617 253 9682 |
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| Mobile | +1 617 835 9682 |
For detailed contact information including trouble ticket submission, appointments, and office hours please see Contact the Faculty and Student Experience.
Overview
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Activity