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2009.03.31 - Info from Skype with Jeff[<BR>
2009.03.13 - Brainstorm recap, Talking about Pugh Chart|2009.03.13]
Info from Jeff phone interview

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  • What does existing product look like?
  • Container of plastic material with valve
    • Valve is cup with handle and it turns
  • Manufacturing?
    • Valve is manufactured in the US
      • Hard to find valve that doesn't leak, doses precisely, and is robust
      • Large part of the total cost ($15-$18)
    • Housing
      • Cement base and housing with roof
      • Metal stand is quite pricey
      • Not so much concerned about theft now, but more sturdiness
    • Body
      • Made in Kenya
    • Chlorine
      • Made in Nairobi.
      • Can do it locally but the quality control is hard.
  • Making it VERY VERY EASY TO USE is important
  • Pricing
    • Right now it is free
    • Standard way to distribute chlorine is in little bottles à takeup w/o dispenser is about 5%
    • If you deliver for free, take up is high (
    • If you give people a coupon for 50%, take-up is less than 10%
    • à Both price and ease of use are very important barriers
    • Cost recovery would probably be through community collection (like a water committee, or local government, schools)
  • Any jobs resulting?
    • There would have to be someone to be a refiller... how much income it would generate is still undecided
  • How often will it have to be refilled?
    • Not more than once every 2-3 weeks, more likely once every month
    • That's for about 200 people... which is about 30-40 compounds (5 or so people per compound)
  • Containers
    • Most people use 20 L jerry cans... some use 10, some use 5 (this is more than 90% of the containers).
    • But older people and young kids use smaller jerry cans
    • In India, people use smaller containers...
  • Recontamination?
    • That's exactly why chlorine was used
    • Decay of residual chlorine is 24 hours, but people tend to keep their water for 72 hours
  • What's limiting how much Cl is taste, not dosing
    • Taste effects kick in 1.5-2 mg/L
  • What about getting Cl at this concentration into your eyes?
    • CDC (Danielle) says it's not a problem but we're not sure
  • Can play with the dosing...
    • Increasing conc. decreases storage and transportation costs (transportation is the more important factor)
      • Expense in transportation is the last mile (to rural areas)
    • At this concentration it lasts for about 18 months
    • The bigger constraint seems to be having a place to store it at the end point
  • How does chlorine get there?
    • Made in Nairobi at 1.25% concentration and transported to Kenya
  • Do you recommend to the users that they use certain container size?
    • No
    • It's important but it's not a problem
      • Going from earthenware pots to plastic is hard
      • It's not an easy behavior change to change storage habits
    • In plastic containers Cl decays slower
  • After Cl do they have to filter it?
    • No they don't - where they are working in Kenya the water is clear
    • BUT it would be useful to make it more widely usable (in turbid water?)
  • Where?
    • Western Province
    • Really rural, people are really disperse
  • What is the goal now?
    • The priority is scaling up!
    • How best to distribute it, where?
    • Pilot in different countries à Rwanda, Malawi, India
    • "We have a product that works... it would be nice to get the cost down..."
  • The design -  what is wanted?
    • It can be a lot cheaper
    • Issues that clever design could get around
      • How do we make sure ppl use the Cl in the right way?
      • How do we make sure the refillers aren't cheating... tampering?
        • Siphoning off to use for bleach?
        • Suddenly the distributer decides to dilute the bleach?
      • This hasn't been a problem but it could be... if distribution model changes
        • Slums and small towns (urban and peri-urban areas)
        • Piloting the dispensers with them... they like it.  They're willing to pay for it.
        • Don't really need a stand
    • Any complaints from users?
      • No.  when is it coming to the town?
    • WANT TO KEEP AS EASY TO USE AS POSSIBLE
      • Elevated...
    • Flexibility in dosing is important... maybe not for now, but in the future
      • In W. Kenya, the container sizes are nice multiples... but not everywhere
    • The refill container is expensive...
      • Can look into cheaper?  Reusable?
  • Distribution models
    • Currently distributed by IPA... IPA delivers the Cl.  Other models were looked at, like selling at half price.
    • Retailers sell at smaller containers and therefore higher prices
  • Local
    • Nairobi - has a lot of stuff
    • Kisumu (closest large town)
    • Busia (small)
  • Jim's summary:
    • Can't assume common carrying vessel, so people are either underdosing or properly dosing or overdosing
    • Standard in retail stores - 1.25 L. à expensive
    • Theft doesn't seem to be a concern
      • "Nobody has talked about attempts at thefts"
    • How many dispensers have been distributed?
      • 40, for months
    • Is tampering a big enough issue?
      • There is no evidence that it's a big concern
      • "All our instincts is that it will be a big concern as soon as Cl is being charged for"
      • So... this might be a problem if this is made into a microfinance
    • Encourage people to go every 24 hours.
    • Safety of splashing?
      • They haven't had any problems
  • Required time for chlorination
    • 20-30 minutes
  • Degradation?
    • Haven't had problems with degradation (help from CDC)
  • In increasing concentration (smaller volumes of dispensing), harder to dose accurately
  • Container
    • It's opaque
    • Is it airtight?
      • Not sure...
  • Transportation Costs:
    • The further down the transportation chain, the more expensive.
  • How often does the refiller check if it needs to be refilled?
    • Not sure... like once a week maybe?
  • How do we deal with different sizes of populations using this?
    • Maybe design for extra so that there is residual when the refiller comes around
  • Turbidity
    • Usually deal with this by adding 2x the normal dosage of chlorine
    • CDC estimate is that only 15% of water sources worldwide are so turbid that they can't be dealt with like this.
  • Jim: list a series of possible attributes and prioritize
    • Amrita is concerned about effectiveness
      • Applicable in multiple contexts (so no need to redesign)
    • Other people say COST is most important
    • Priorities: (if you had $10... how much would go to each)

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