...
Members:
...
Lisa
...
Horowitz
...
(convenor),
...
Bill
...
Helman,
...
Heather
...
McCann,
...
Anita
...
Perkins,
...
Darcy
...
Duke
| Tasklist | |||||||||
|---|---|---|---|---|---|---|---|---|---|
|
|
|
| ||||||
} ||Completed||Priority||Locked||CreatedDate||CompletedDate||Assignee||Name|| |T|M|F|1256671072510|1263230807178|lisah@mit.edu|Follow up with MRG on DRA software (AP)| |F|M|F|1256671091280| |lisah@mit.edu|Explore Google Apps for possibilities (HM)| |T|M|F|1256671099801|1263220794881|lisah@mit.edu|Get a LibAnswers trial (LRH)| |F|M|F|1256671110505| |lisah@mit.edu|Explore Questionpoint (BH)| |T|M|F|1256671137694|1263220791984|lisah@mit.edu|Explore RT's potential (LRH)| |T|M|F|1256671145419|1263220798051|lisah@mit.edu|Explore Hermes potential (LRH)| {tasklist} |
1/11/10
...
Meeting
...
- DRA
...
- Software
...
- (WRDS)
...
- is
...
- not
...
- available
...
- as
...
- an
...
- option.
...
- Wharton
...
- does
...
- not
...
- offer
...
- it
...
- out
...
- for
...
- other
...
- uses.
...
- Heather
...
- and
...
- Bill
...
- will
...
- investigate
...
...
- Apps
...
- and
...
- QuestionPoint
...
- this
...
- week.
...
...
- Apps
...
- so
...
- far
...
- looks
...
- as
...
- though
...
- we
...
- could
...
- add
...
- info
...
- to
...
- Google's
...
- KBs,
...
- but
...
- they
...
- do
...
- not
...
- seem
...
- to
...
- offer
...
- a
...
- product
...
- that
...
- we
...
- could
...
- use
...
- for
...
- our
...
- own.
...
- QuestionPoint
...
- offers
...
- a
...
- collaborative
...
- and
...
- a
...
- local
...
- option.
...
- Also
...
- incorporates
...
- chat
...
- tools,
...
- screen
...
- sharing,
...
- and
...
- 24/7
...
- collaborative
...
- coverage.
...
- Bill
...
- will
...
- investigate
...
- pricing
...
- model,
...
- whether
...
- we
...
- can
...
- redirect
...
- into
...
- RT,
...
- if
...
- we
...
- can
...
- participate
...
- without
...
- belonging
...
- to
...
- the
...
- collaborative,
...
- and
...
- whether
...
- our
...
- staffing
...
- model
...
- works
...
- with
...
- the
...
- product.
...
- (When
...
- investigated
...
- years
...
- ago,
...
- the
...
- QP
...
- product
...
- forced
...
- a
...
- staffing
...
- model
...
- that
...
- we
...
- did
...
- not
...
- have.)
...
- Hermes
- as offered by IS&T
...
- is
...
- specifically
...
- intended
...
- for
...
- technical
...
- support.
...
- We
...
- would
...
- not
...
- be
...
- able
...
- to
...
- make
...
- it
...
- our
...
- sole
...
- KB.
...
- This
...
- means
...
- users
...
- would
...
- have
...
- to
...
- know
...
- when
...
- to
...
- query
...
- which
...
- KB.
...
- if
...
- we
...
- were
...
- to
...
- obtain
...
- the
...
- Hermes
...
- model
...
- (software)
...
- and
...
- develop
...
- our
...
- own
...
- instance,
...
- we
...
- would
...
- need
...
- the
...
- staff
...
- support
...
- to
...
- develop
...
- the
...
- product
...
- and
...
- to
...
- support
...
- it.
...
- The
...
- interface
...
- as
...
- it
...
- stands
...
- is
...
- not
...
- clean,
...
- and
...
- it
...
- is
...
- messy
...
- for
...
- us
...
- to
...
- add
...
- to
...
- it.
...
- IS&T
...
- has
...
- no
...
- current
...
- plans
...
- to
...
- incorporate
...
- the
...
- KB
...
- within
...
- RT;
...
- they
...
- have
...
- developed
...
- Hermes
...
- for
...
- that
...
- purpose.
...
- It
...
- is
...
- possible
...
- that
...
- we
...
- could
...
- query
...
- IS&T
...
- or
...
- Best
...
- Practical
...
- (who
...
- support
...
- RT)
...
- to
...
- help
...
- us
...
- develop
...
- the
...
- KB
...
- portion
...
- for
...
- ourselves,
...
- but
...
- given
...
- that
...
- it's
...
- not
...
- our
...
- product
...
- (it's
...
- IS&T's),
...
- and
...
- that
...
- it
...
- would
...
- still
...
- require
...
- support,
...
- it
...
- still
...
- does
...
- not
...
- seem
...
- a
...
- viable
...
- option.
...
- LibAnswers
...
- offers
...
- possibilities.
...
Benefits
...
of
...
LibAnswers:
...
- Clean
...
- interface.
...
- Works
...
- similarly
...
- to
...
- LibGuides.
...
- Inexpensive
...
- ($799/year;
...
- +
...
- $60/year
...
- for
...
- branding;
...
- +
...
- $449/year
...
- if
...
- we
...
- choose
...
- to
...
- use
...
- their
...
- statistical
...
- package)
...
- We
...
- could
...
- put
...
- all
...
- our
...
- FAQs
...
- into
...
- this,
...
- and
...
- all
...
- Q&As
...
- from
...
- the
...
- staff
...
- documentation.
...
- If
...
- we
...
- can
...
- redirect
...
- questions
...
- into
...
- RT,
...
- we
...
- would
...
- have
...
- total
...
- control
...
- over
...
- the
...
- KB.
...
Challenges:
...
- If
...
- we
...
- cannot
...
- redirect
...
- into
...
- RT,
...
- then
...
- we
...
- would
...
- be
...
- losing
...
- the
...
- value
...
- of
...
- sharing
...
- RT
...
- with
...
- other
...
- units
...
- and
...
- across
...
- the
...
- Libraries.
...
- Nothing
...
- would
...
- be
...
- automated;
...
- all
...
- answers
...
- would
...
- need
...
- to
...
- be
...
- input
...
- by
...
- staff.
...
- Staff
...
- time
...
- will
...
- be
...
- required
...
- for
...
- all
...
- answers
...
- input,
...
- developing
...
- questions
...
- and
...
- maintaining.
...
- Dewey's
...
- DRA
...
- staff
...
- model
...
- is
...
- an
...
- example
...
- of
...
- the
...
- kind
...
- of
...
- staff
...
- time
...
- that
...
- might
...
- be
...
- required.
...
| Tasklist | ||||
|---|---|---|---|---|
|
...
|
...
|
...
|| Completed || Priority || Locked || CreatedDate || CompletedDate || Assignee || Name ||
| F | M | F | 1263230706190 | | lisah@mit.edu | Investigate Google Apps (HM) |
| F | M | F | 1263230719824 | | lisah@mit.edu | Investigate QuestionPoint (BH) |
| F | M | F | 1263230734442 | | lisah@mit.edu | Share trial of LibAnswers with RISG on 1/20 (group) |
| F | M | F | 1263230748271 | | lisah@mit.edu | Ask Springshare our questions (LRH) |
|
...
...
from
...
Lisa
...
to
...
LibAnswers
...
staff:
...
1.
...
On
...
the
...
page
...
where
...
a
...
user
...
can
...
submit
...
their
...
question,
...
would
...
it
...
be
...
possible
...
for
...
us
...
to
...
incorporate
...
our
...
own
...
form
...
that
...
sends
...
the
...
information
...
to
...
a
...
system
...
other
...
than
...
LibAnswers?
...
We
...
currently
...
use
...
RequestTracker
...
as
...
our
...
question-asking/ticket
...
system,
...
and
...
it's
...
used
...
by
...
many
...
many
...
departments
...
beyond
...
just
...
for
...
reference
...
use,
...
and
...
beyond
...
the
...
Libraries.
...
We
...
are
...
reluctant
...
to
...
move
...
from
...
that
...
system.
...
If
...
we
...
could
...
incorporate
...
our
...
own
...
form
...
and
...
redirect
...
to
...
RequestTracker,
...
we
...
can
...
see
...
that
...
LibAnswers
...
would
...
really
...
do
...
for
...
us
...
what
...
we
...
need
...
it
...
to.
...
2.
...
Do
...
the
...
questions
...
in
...
the
...
database
...
that
...
each
...
institution
...
creates
...
have
...
persistent
...
URLs
...
themselves?
...
So
...
that
...
we
...
could
...
point
...
to
...
a
...
LibAnswer
...
response
...
from
...
a
...
different
...
page?
...
e.g.,
...
is
...
http://demo.libanswers.com/a.php?qid=34
...
a
...
persistent
...
URL
...
that
...
could
...
be
...
incorporated
...
into
...
a
...
page?
...
3.
...
I
...
am
...
interested
...
in
...
having
...
a
...
number
...
of
...
staff
...
try
...
out
...
the
...
demo
...
and
...
administrative
...
module.
...
Can
...
I
...
share
...
my
...
name
...
and
...
password?
...
Can
...
I
...
have
...
more
...
"accounts"
...
for
...
us
...
to
...
use
...
for
...
a
...
few
...
weeks
...
while
...
we
...
investigate
...
this
...
product?
...
4.
...
How
...
many
...
institutions
...
are
...
using
...
LibAnswers
...
at
...
this
...
time?
...
Can
...
you
...
provide
...
a
...
list?