...
2/3/2010
...
– Public
...
facing
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measures
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developed
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the
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requirement
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of
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an
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"aging
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tickets"
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display
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for
...
the
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report,
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similar
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to
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stanford.
...
The
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attached
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brio
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file
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extracts
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lots
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of
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data
...
fields
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for
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lots
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of
...
queues
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from
...
the
...
warehouse.
...
You
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paste
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the
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pivotted
...
results
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into
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the
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data
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area
...
of
...
the
...
attached
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aging-tickets
...
spreadsheet,
...
which
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does
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some
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supplemental
...
calculations
...
and
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then
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creates
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pivots
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and
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histogrammatic
...
charts.
...
Will
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need
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to
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refine
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the
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list
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of
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queues,
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mostly
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to
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include
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actively
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managed,
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client-interaction
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queues.
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Unmanaged
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queues
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or
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inconsistent
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standards
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in
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queue
...
mgmt
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will
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increase
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the
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counts
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of
...
tickets
...
that
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are
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allowed
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to
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grow
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old
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without
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attention.
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...
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