This is the home page for the Fall 2012 ITSM Tool Evaluation effort.
ITSM Tool Evaluation FY2013.pdf
ITSM Tool Evaluation Matrix.xlsx
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Milestones:
- 8/29: BMC Remedy OnDemand and RemedyForce Overview
- 9/21: BMC Remedy OnDemand and RemedyForce Use Case Demos
- 9/27: Sponsor Meeting
- 9/28: Gartner Consult On 3rd Party CMDB Viewers
- 10/1: Northeastern Demo Of ServiceNow Implementation
- 10/9: ServiceNow Overview
- 10/15: ServiceNow Use Case Demos
- 10/18: Round Up Session
- 10/22: Final Round Up Session
- 10/31: Final Recommendation
- 11/7: Sponsor Meeting
- 11/19: Gartner Consult On 3rd Party Request Management Front Ends
Based on the November sponsor meeting, the next step will be to work with the vendors to draft a scope of work for licensing and implementation: IT Service Management Tool Implementation Business Case.doc
Stay tuned!!!