- interim work - prototype for June 15, 2011
- "digesting the data"
- work on refining the model and creating the service maps
- enumerate other categories to be mapped
- walk through an entry at senior staff (Pat to set up)
- populate info in mind mapping software: MindJet Catalyst Login Page*** create 1 page business case and quote for MindJet as interim solution Mind Mapping SW Business Case.doc*** Pat to share with Barbara 3/18
- base assumptions
- deal professional services separately to see where they may fall (aka "the junk drawer")
- windows desktop support
- browser support
- deal professional services separately to see where they may fall (aka "the junk drawer")
- "digesting the data"
- Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): IS&T Library of Procedures in Hermes
- Pat will email SAPbiz outage report as example for urgent-response process: IS&T Outage Reports
- will archive reports after one year and start fresh
Category | Service | Solution |
|---|---|---|
Communications | Broadcast Video | Cable TV |
|
| IPTV |
| Email |
|
| Instant Messaging |
|
| Calendaring |
|
| Data Communicatons |
|
| Remote Access |
|
| Voice |
|
| Voice Mail |
|
| Conferencing |
|
Identity Management | Authentication | Kerberos |
|
| Touchstone |
| Authorizations | Roles |
|
| Moira |
| Directory Services | LDAP |
|
| Hesiod |
Security | Whole Disk Encryption | PGP |
| Data Auditing |
|
| Incident Response |
|
Administrative Services | Reporting | Brio |
|
| RAFT |
| Data Warehouse |
|
| Procurement |
|
| Payroll | ESS W2 |
|
| Request for Reimbursement |
| Human Resources |
|
| Travel | Concur |
| EHS |
|
| Training | Enterprise Learning |
|
| Lynda.com |
| Facilities |
|
Academic Services | Learning Management | Stellar |
| Learning Spaces |
|
| Admissions |
|
| Registration |
|
| Software | Abaqus |
|
| MatLab |
|
| Mathematica |
|
| Maple |
Connectivity/Networking | In Building Cellular |
|
Productivity | Printing |
|
| Platform Delivery |
|
| Browser |
|
| Office Applications |
|
| Collaboration Tools | Wikis |
|
| SharePoint |
| Desktop Back Up | TSM |
| Platform Access | Citrix |
|
| Athena Dial Up |
|
| VWare |
| Software Licensing |
|
| Ticketing | Request Tracker |
Operational Services | Server Hosting |
|
| Data Base Administration |
|
| Server Back Up |
|
| Server Administration |
|
| Co Location Services |
|
Software Development Services | Web Development | DCAD |
| Database Development | DCAD |
| Developer Tools | Jira |
|
| Bamboo |
|
| svn |
Support Services | Help Desk |
|
| Consulting |
|
| Usability |
|
| Accessibility |
|
| DITR |
|
| Business Analysis |
|
| Software |
|
| Lap Loaner Program |
|
| Device Management |
|
| Cellular Contracts |
|
3/17: continue to flesh out categories
3/24: see what might be missing from categories or services by looking at products and where they would land
3/31: split into two sub teams and each map out certain categories over next month
4/7: present categories and portfolio entries to senior staff
Category Mapping
