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This page archives the reports from CSS ACD performance reports. |
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The many daily text reports for Gate Traffic, |
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Agent Availability |
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and Schedule are integrated in a spreadsheet that unifies the data with the one dimension they hold in common \-- *time*. Choose "Latest-ACD--data.pdf" in the list below for the most recent report, or look in the dated back-issues by clicking the "expand me" triangle. |
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Files are uploaded the Monday _after_ the week they refer to. |
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So for example, the 2010-01-11 version would cover 1/4 through 1/8/2010. |
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Past versions of the acd report are available under the triangle button next to the filename below. |
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{attachments:old=true|upload=true} ---- {comment}{viewpdf:name=latest-acd-data.pdf} The file just spins and spins, and says "The PDF is being converted. Refresh after some time". And never comes out. {comment} \\ \\ \\ \\ |