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http://www.cioinsight.com/print_article2/0,1217,a=30084,00.asp

blog posts on it: http://photoncourier.blogspot.com/archives/2005_07_01_photoncourier_archive.html#112214675699901548^{Image Added}
video: http://edcorner.stanford.edu/authorMaterialInfo.html?mid=1192&author=55^{Image Added}

Notes from a talk by Robert Sutton on The Smart Talk Trap

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