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Evaluation:
Heuristic | Severity Rating | Screenshot | Problem | Solution |
|---|---|---|---|---|
Learnability & Efficiency | Minor | In our Messages tab, users are required to select a conversation before writing a new message. Although a grey banner with "Select a conversation to the left" is displayed to inform users of this requirement, during testing, two of our users tried to click inside the message text area box to begin writing their message before they realized they first had to choose a conversation. One user commented that this threw her off a bit, and she felt like | Although we attempted to provide instructions by placing a simple grey banner inside the message content pane, this was not sufficient for the users we observed in testing. Rather than requiring users to select a conversation themselves, a solution would be to have the top conversation (which contains all of the users that are selected on the left contact menu) automatically selected would indicate to users that a conversation must be selected to send a message. Because selecting a conversation selection causes it to be highlighted, this would give the affordance to users that they have to highlight a different conversation to select it. A negative effect of this solution may be decreased safety in sending messages, since users do not have to intentionally pick their conversation. | |
Safety & Learnability | Major | Pressing enter in the text area for messages causes the message to be sent rather than creates a new line |
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Learnability | Major | She tried to click on the message icon itself within the wrong context to see the message, said it was confusing that the message icon went away and the conversation wasnt selected (she said she never saw the message) |
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Learnability | Minor |
| Thinks the several conversations as being confusing: where names are no longer listed because of too many names, said shes not sure even with icons who is selected because they are so small (less helpful to identification, subject heading would be better) |
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Efficiency | Minor | Having a way to automatically bring up a group of students under a title would be helpful |
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Efficiency | Minor |
| Tried to send grade report without selecting SMS or Email (not internally consistent with messages, need to fix) Teachers time is very pressed, its good to have a simple layout and not have too much customization (SMS or Email, for example should already be checked), needs to be quick and simple |
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Learnability | Major | the way conversations are displayed, labeled, scale them to how many messages have been sent, and sort them in a more intuitive way (would have expected to see most recent message listed first, not by people) Confusing to have the most recent conversations that person was involved in displaying , useful but not intuitive, make it more clear with a title or something |
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