Here is a link to the briefing and tasks we used in our user tests.
Design
Screenshots
Figure 1. Login Page.
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Describe how you conducted your user test. Describe how you found your users and how representative they are of your target user population (but don't identify your users by name). Describe how the users were briefed and what tasks they performed; if you did a demo for them as part of your briefing, justify that decision. List the usability problems you found, and discuss how you might solve them.
Our test users consisted of three actual dormitory desk workers and one student who had never worked as a desk worker. Other than the student, our users were very representative of our target population as they are our target population.
Here is a link to the briefing and tasks we used in our user tests.
Usability problems found:
- it's difficult to enter names in the package and items forms because the have to be exact--many users added whitespace before or after names and the form would not accept them.
- package and item editability is not intuitive--users said they were looking for an edit button to switch into edit mode
- the icon for items is confusing because it is a picture of tools
- instead of "checking in/out" items, users preferred the term "lend"
- instead of "adding" or "releasing" packages, users preferred the terms "receive" and "deliver"
- users wished they could leave sticky notes on any page and view them all on the notes page
- users wanted to be able to add packages for non-residents (which our system does not allow) because dorm desk workers often hold packages for non-residents
- users wanted a "received by" field for packages, so they would know which desk worker performed the action
- users wanted a date field for items so they would know when an item was last checked out. This was they could contact residents who kept an item for too long.
- users said they wanted notifications for new notes so they would know to check the notes page.
Reflection
Discuss what you learned over the course of the iterative design process. If you did it again, what would you do differently? Focus in this part not on the specific design decisions of your project (which you already discussed in the Design section), but instead on the meta-level decisions about your design process: your risk assessments, your decisions about what features to prototype and which prototype techniques to use, and how you evaluated the results of your observations.