Page History

...

User 1: Desk Worker

• Task 1: * The
  •  The user
  seems
  • seemed surprises when he can search the tasks to find the name of the person in the main page.
  *
  • After clicking on save changes, the user was confused if it's actually save.
  *

• Task 2: *
  • The users quickly
  figure
  • figured out the stats of the floor after navigating through the floor plan
  *

• Task 3: *
  • The user seems confused at the beginning when he was ask to start a move task for Tina. He thought he can search to find the person as in task 1 (but since the task is not created, it's not there yet). After thinking for 30s, he
  navigates
  • navigated to the Start New Task button.
  • The user didn't pay attention to the useful information until he was stuck on finding certain information to fill out the form such as student ID, old address. He needs a reminder from the facilitator to figure out he can find those information from the useful information.
  *
  • He also had problem with the Default Task button on the right because he thinks that will clear all of the information that he has filled in so far and put in the default information for the whole page.

• * Task 4: *
  • Since the user
  knows
  • knew about the start new task page, he
  navigates
  • navigated to it quicker than task 3. However, he didn't use the MIT directory to auto-fill other information until the facilitator suggested him to.
  • After clicking submit button, the user was taken to the main page, and was confused a bit if the information has gone through.

• * Task 5: *
  • The user was confused on where to look for resident information. He tried the search function on the main page first and then follow the suggestion by the facilitator to explore other options on the page to click on Floor plan.
  *
• User's comment: *
  • Overall, the user
  thinks
  • thought that the website
  will
  • would take a little bit of time to learn its functionality, but for the most part is intuitive
  .

• • User 2: Dorm Manager

• Task1: *
  • The user seemed confused about the filter options and need explanation on that.
  • She also didn't understand what the 0/4 on the progress bar represents.

• * Task 2: *
  • The user spent 1 minute on the main page to look for floor information, and she tried to use the search function of the main page to look this up. After the facilitator's suggestion, she navigated through floor plan and figure the stats information.
  *  Task

• Task 3: *
  • The user took a while to figure out how to start a new task. The user suggested that room assignment is handled by the rooming chair rather than the house manager.
  • The user never
  use
  • used the auto-fill function on the right panel. She submitted the form and leave some of the options blank.
  *  Task
• Task 4: *
  • The user quickly navigated to the start new task page this time, but still don't use the auto-fill functionality.

• Task *  Task 5: *
  • The users tried to search for this information on the main page first. Then she clicks on floor plan after hearing the hint from the facilitator.

• * User comment: *
  • User wants to have the room and resident information on the main page (resident centric rather than task centric) so that she can quickly look up information such as the requirement in task 5.
  * Resident
  •  Resident name should be separate into first Name and last Name.
  *
  • The user thinks having room size (in square foot) might be useful.

• • The Overall reaction is positive.

Iteration Considerations

Reflections