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These figures reflect the design of deskdash during the initial second round of user testing:
User Testing Round
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2 Observations
- "Why is the button to pick up a package marked 'check out'? It's not like they're going to check it back in. It should say 'pick up.'"
- Testers didn't like the pop up modal dialog upon login that told them they had new notes. They wanted a nonintrusive notification like on facebook.
- One tester suggested that we notify deskworkerd of added calendar events in addition to new notes
- During task 4.55 multiple testers checked out the incorrectly addressed package and then registered a new package with the correct name. Afterward testers suggested an edit button on every row.
- Testers liked the sidebar icons and the but buttons with pictures on them
- Testers wondered why the search bar was so prominent and big
- Testers like the specialized search bars on each page and were glad there wasn't an omni search bar on every page
This remained the same from the first round of user testing to the second.
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Usability problems you discovered from the testing. Describe what users did, but don't record users' names. Record these as a series of high-level takeaways, focusing on the usability problems you saw, rather than what each participant did. For instance, you might describe how you had some learnability issues with your prototype, as evidenced by users B and C clicking all of the menus to try to find option X.
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