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MIT House Managers and mechanics have to coordinate to complete house repairs. Currently:-
- House Managers get bombarded with emails requesting house repairs.
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- House Managers then delegate those requests to mechanics via phone or walkie-talkie.
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- House Managers coordinate repair job progress via phone or walkie-talkie.
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- All repair job progress is managed in House Managers' heads/makeshift record books.
Our application speeds up this repair process by being a centralized, organized hub for House Managers to identify/prioritize important repair jobs, to delegate said jobs to mechanics, and to then monitor repair job progress.
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It sounds like the second prototyping went well, maybe a third round can be done before you start implementing your product.
- Noted.
Appendix (raw user test observations):
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Iteration #1:
User Test A-
- Didn’t realize the entries in the middle panel were job listings at first.
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- Unsure about the link between middle panel and right panel.
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- To assign a job to a mechanic, attempted to click the “Unassigned” icon on the job listing.
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- Was confused why details about the lightbulb job were still open on the screen after the job was assigned to a work
User Test B-
- Scanned the right panel furiously to find out how to mark job as important. Really wanted a way to mark job as important in right side panel.
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- need physical link between job listings (one suggestion was an arrowed panel divider between a job listing and details)
User Test C
UI suggestions----
- What happens when the screen is very small (w/ 13-inch hardware or mobile)? Does text just get scrunched up or are certain things not displayed?
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- Wrench logo can be mistaken for ‘Settings’ icon.
- Feature suggestions
---Questions-
- Is there any way of tagging things? Is there any way of setting defaults for/identifying recurrent job problems?
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- How am i going to assign more than one worker to a particular job?
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- What is going on on the mechanic side of things? How is priority reflected on the mechanic side of things?
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- Can I aggregate job listings to increase efficiency of doing one operation over multiple jobs?
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- Thrown off by fact that address book information would be in this app.
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- Don't know how to add contacts to our address book.
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- Any way housing manager can make private updates/notes?
User Test D-
- Maybe put a “mark important” button or star in the right pane as well? (right now it’s only on the central pane with the main list of jobs
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- Was confused about the difference between notifications and updates (I think this was more just an issue with the prototype and wouldn’t be an issue on the computer)
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- At first a little overwhelmed with all the text
User Test E-
- “assign should be automatic, no? why click “assigned”?”
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- information overload → especially for beginning user
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- search bar and scrollbar for address book should be more obvious
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- how to filter the jobs when I type in search bar
User Test F-
- info overload? any way to only display relevant info?
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- right side panel not easily linked to left side panel?
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- change tabs on left side to be drop down menu at the top
Iteration #2
User Test G-
- tried to drag a job into the right pane when it said “No job selected”
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- When trying to find notifications, wanted to look in unassigned section
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- Tried to use scrollbar
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- Was expecting a number to appear next to ALL like in gmail
User Test H-
- could not notice the notifications button
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- confused about the update instruction <-- lack of clarity on the update instruction
User Test I-
- wanted to look in unassigned area of notifications
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- thought it would be cool if by clicking on Home Depot you could be redirected to the purchasing website
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- wanted to ask about long term to
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- for area or label
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- might be cool if the house manager could see, for a given worker, which jobs are assigned to him