- Add more information scent to the message excerpt boxes, such as whether the message is still waiting to be resolved, and whether there are any responses
- Make the font of the "Unread" section header larger and bold to parallel the bold titles of unread messages
- Collapse all unread messages by default, and automatically expand them when there are no more unread messages
| - Increase visibility of the "Reply" button by making it slightly bigger and by making it a bright color (maybe blue or orange)
- Implement a "seen by" feature which shows which shows which desk workers have read this message
| - Give keyboard focus to the message body after a category has been selected and the template has been applied
- Highlight the different fields in the message body that need to be filled in by the desk worker so they are not overlooked
- On hover over the "Create New Message" heading and the "Post Message" button, show a tooltip text that says the message will be sent to all desk workers in that dorm
| - Add a button to mark the message as "Resolved" (this will change how it is displayed in the left browse pane, drawing less attention to it)
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