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We conducted the second round of user tests on 3 desk workers. Several of them thought the advanced features (marking messages as a note/issue, high/low priority, etc) could be useful on the job. One user indicated they would use a feature that would automatically include resident's information (room number, phone number, etc) when their name was used in a message, which is a feature we wanted to add to CollabDesk but which was not covered in the scope of our tasks because it's not a key desk worker task. Another feature we had discussed adding was a way to see who has read a given message; one user told us that in some dorms you get a bonus if you read and initialed every page of the logbook that semester, so we will consider this feature more highly.
When asked, several users said they would find it useful to be able to see which messages were "resolved" or "unresolved" when scrolling through old messages.
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