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1. Identify the date, time, and location of the most recently completed repair job.
2. View more information about the McCormick light bulb repair job.
3. Star the McCormick light bulb repair job.
4. Assign the light bulb repair job to Jenks Jenkinson, the house mechanic.
5. View any new notifications and read them.
6. Look up contact information for Home Depot in order to place an order for light bulbs.
7. Make a non-urgent note on the light bulb repair job indicating that supplies have been ordered and will be available Wednesday afternoon.

Key Observations: 

Iteration #1:

• Users A, D, E, and F were overwhelmed by data and were not sure where to look when they first saw the page.
• Users A, B, and F were confused about the relationship between the middle and right panels
• Users B and D had trouble marking a job as important. They saw a “Mark complete” button in the right panel and expected there to be a comparable button in that panel for marking importance, but there was not one.
• A couple users assumed an update listed in the right side panel was a “notification” (the term “notification” is used in task 5). Users did not seem to be completely aware of the notification alert widget in our interface.
• User A tried to assign a job to a worker by clicking the “unassigned” icon on the job listing in the middle panel
• User A was confused about why, after she assigned a job to a worker, details about the job still appeared in the right panel
• User E was confused why when he selected a worker with the drop-down selector in the right panel the worker wasn’t automatically assigned (our system requires the user to press the “Assign” button to confirm the selection).
• User E felt that the search bar and scrollbar in the address book should be more obvious.
• User F thought there were too many panels on the screen, and that the left tab panel especially was too much. She said she would have instead prefered a drop-down menu at the top of the screen for filtering. 

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