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Desk workers are central to the smooth operation of most MIT dorms. Frequently, small issues may arise on one desk worker’s shift that other desk workers will need to know about. For example, someone may bring a lost phone to desk that is not picked up until the next day on another worker’s shift. Other times, a desk worker may simply need to share a note with everyone, such as a reminder to tidy up the desk before the end of your shift. Since these types of issues and notes are common, they need an efficient way to share them with all the other desk workers. CollabDesk is a tool for desk workers to efficiently share this information with each other by reading and writing messages for all desk workers to see .
As you use CollabDesk, keep in mind that we are testing the interface, not you. There may be some aspects of the interface that make it hard to use, so please think out loud as you work on each task so we can identify any flaws in the interface. You may stop and leave at any time, and your test will be completely confidential. Do you have any questions before we begin?
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