Page History

Users felt bombarded with text/information when they first looked at the websitethe application.
So when the application is first opened in Iteration #2, no repair job entry in the middle panel is selected and so the right panel (which provides details of a selected job) is empty (with just the text "No job selected" showing in the right panel). This approach not only spares the user from the initial text/information overload, but it also emphasizes the connection between the middle/right panels by conveying to the user that nothing is displayed in the right panel since "No job selected".

Users did not understand the connection between the middle and right panels.

Users had difficulties finding how to mark a task as important.

Users wanted to use the tabs on the left.