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2.1 Tasks requested to the user:
1. Buy 2 tickets,
2. Find the location of the little blue penguinsLittle Blue Penguins,
3. Find the schedule of events about penguinsPenguins,
4. Find the location of a specific event,
4*. User finds a very interesting red fish in a tank and wants to get more details about that specie (added for the last user test of the first round).
2.2 Prototype functionality:
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User 1 - Observations:
Task 1: Buy 2 tickets
clicks Tickets
clicks text box, enters informations, tabs to go to next text box
repeats until form is finished, grabs ticket
Task 2: Find the location of the Little Blue Penguins
hit floor 2 look around
hit floor 3 look around
hit overview
hit floor 1
go to search type in ‘penguin’
go back to map
hit floor 2 and find it
Task 3: Find the schedule of events about Penguins
floor 1
click triangular symbol
click round symbol
tap outside to close all bubbles
click triangular symbol, see info about session
“It was hard to not confuse triangles and circles, they look alike”
Task 4: Find the location of a specific event
click on circles and triangles to read bubbles
“I expect the bubbles to close automatically when I click a different location”
click on section
“I would like if it at least said the name of the section”
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User 2 - Observations:
Task 1: Buy 2 tickets
Click tickets
Starts filling out information
(The user thinks expiration date is for the tickets)
(The user realizes it’s for the credit card when he reads ‘security code’)
Picks Boston first, then changes to California (his home town)
Click Buy
Task 2: Find the location of the Little Blue Penguins
Search for ‘penguin’
Clicks on ‘look on map’
“I know I have to head over to that triangle now”
Task 3: Find the schedule of events about Penguins
Search for ‘penguin staff session”
“I can go it’s 4pm”
“I don’t know if the number of current attendees means there is no space left”
“I’ll now head over”
Task 4: Find the location of a specific event
(Confused, don’t know if to search)
Go to floor
Click on one of the symbols
“It should keep the titles for each one and more info should be on the legend”
“Legend is hard to find”
“Bubbles should be larger”
“Hover over should show titles”
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User 3 - Observations:
Task 1: Buy 2 tickets
“It’s touchscreen?”
Click tickets
Click ‘Today?’
Enter info
Click Buy
“Does it give me a QR code or something?”
Task 2: Find the location of the Little Blue Penguins
“I’m not sure if this map is for the inside of the building, or how to get here in Boston”
Click Map
Click ‘lookup on map’
“touch the penguin?”
“is this supposed to be floor 2?”
“there is no gps...”
“I’m distracted by these icons jumping slightly”
Task 3: Find the schedule of events about Penguins
(A home button is clearly needed for all screens)
Press floor 1
(Map now shows “events” instead of “sessions”)
“I thought the legend would list all things”
Task 4: Find the location of a specific event
Click floor 2
“I would walk go to map from home”
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User 4 - Observations:
*Task 1: Buy 2 tickets *
Click tickets
Click ‘Today?’
Fills in form
Click ‘Buy’
“What is the price?!”
“Are there guest types?”
“I don’t know my confirmation number...”
Task 2: Find the location of the Little Blue Penguins
Click search
‘Penguin’
Click ‘lookup on map’
“Does it mean I’m here?”
“Where am I?”
“Are there directions?”
Task 3: Find the schedule of events about Penguins
“I want to go Home”
“There is no Home button”
Type “floor 1 events” in search
Click on ‘Map’
Click on floor 1
“expected to see a list of events on the left”
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