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- weird to click on the left panel after getting used to just using that as feedback
- confused about reset and clicking on a race
- wants to see animation of current moving down to previous
- wants heading to be at top, buttons closer together
- didn't read help menu carefully
- read help menu sequentially, as if things were in order
- wants to fix mistakes two ballots ago
- really doesn't understand what the reset ballot button does
Prototype Iterations:
Most users found the main screen easy and intuitive to use, but had lots of trouble understanding the "Fix Mistake" menu. As a result, we focused on changing that menu in our second iteration. The terminology of auditing is confusing, but our testers never chose the "Help" menu. As a result, we now just display the instructions on the right hand-panel to make sure all information is shown from the start. In addition, instead of lots of buttons requiring understanding of auditing terms, the edit button now shows up beside each ballot, and each race/candidate name becomes a clickable button. Now users can just click on what they need to edit without knowing the name for it. The bottom buttons of the left panel include "cancel" and "restart whole audit" to make these two items distinct. We also added a confirmation page so any choice informs the user what proceeding will do the audit, and gives them a chance to cancel. This improves the system safety.
Paper Prototype Images:
Images (Round 1) | Caption |
|---|---|
| This is the first screen the user was shown - we skipped the log in screens, etc. |
| This is the menu that popped up when users selected "Fix Mistake" |
| If users chose "Help" on the "Fix Mistake" menu, they would see these instructions. This state was never encountered in user testing. |
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