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1. First you need to get up to speed on what happened on other shifts by reading your unread messages.
Task 1: Read all of your unread messages.
2. A resident, Jack, comes to desk to pick up a package. You go to the back room to find his package but it appears to be missing. You reassure him that his package was probably misplaced and create a new message on CollabDesk to let other desk workers know of his missing package. You know the desk captain of Baker takes missing packages very seriously so you would also like to alert the desk captain in your message.
Task 2: Create a new message about Jack’s missing package and alert the desk captain.
3. Later on in your shift, another resident, Mary comes to desk looking for her lost cell phone, which is a blue Motorola. You find it behind desk, and return it to her. You find the original message on CollabDesk about her lost phone and reply to it, stating to whom it has been returned.
Task 3: Find and reply to the appropriate message about Mary’s lost cell phone.
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