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User | Task 1 | Task 2 | Task 3 |
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User 2 |
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User 3 |
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Prototype Iteration
Browsing pane (Left pane) | Read message pane (Top right pane) | Create new message (Bottom right pane) | Reply to message (Bottom right pane) |
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- Added “High priority” and/or “Alert desk captain” icons to quick view of messages.| | * Added “Edit” and “Delete” buttons. The “Delete” button does not permanently remove messages.
- Previously, we always showed “High priority” and “Alert desk captain” icons on each message, and highlighted them if they applied to the message. Changed it so they only appear when they have been selected. | * Changed trashcan icon to a “Clear” button to make it more clear that clicking this clears all the fields in this panel.
- Removed “Close” icon, which had been an “X”.
- Changed “Minimize” icon from “-“ to double down carets.
- Changed panel heading from “New message from <Desk worker name>” to “Create New Message”.
- Created titles, tags, and skeleton messages for each template in the “Templates” drop-down menu.
- Increased font size of “Alert desk captain”, “High priority”, and “Note vs. Issues” choices.
- Added an example tag: #example, instead of showing just “#”.
- Changed “Title” to “Subject” to more closely follow Gmail analogy. | * Filled in “Subject” line with “Re: Original Message Subject” as in Gmail. This field is editable. |