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Task 1: Read Messages

Task 2: Create New Message

Task 3: Reply to a Message

Main

 

This is the central view of CollabDesk, with the browsing pane on the left and the reading/writing pane on the right. The individual panes are shown closer up below.

 

 

Left Pane

 

Here the user can see their unread messages in the top section with bolded titles. The currently selected message is shaded gray. Messages can be scrolled through or searched.

The user's unread messages have all ben read now, so no messages are bolded.  

As the user types their search query, we autocomplete after 3 characters. When you press enter, the messages are now filtered by "phone".

Right Pane

Image Removed

 

The top half shows the currently selected message. Pertinent information like the title, who wrote it and when are visible at the top; on the upper right corner the two icons are grayed out, indicating that this message is not high priority and has not been alerted to the desk captain.

The user is picks a template from the dropdown menu, writes their title, and fills in the message. The tags section at the bottom of the Create Message area got cut off, but there you can specify tags with a # for keywords or categories.

 

Observations

Prototype Iteration