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changes.mady.by.user Jayson R Lynch

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  1. Wanted to contact the babysitter directly
  2. Babysitter interface was very usable; but parent's was confusing.
  3. Couldn't figure out how to navigate to the profile/contact info of a babysitter.

Round 2:

User 4:

Task 1 - as parent, create job

  1. Clicks "manage contacts"; we are confused, but get her one; clicks X
  2. Clicks "create job".
    • paints over all the times, clicks post; liz says that's an error
    • paints over only friday, clicks post; liz says that's wrong too
    • clicks to show babysitters' availability, clicks post
    • after much prompting clicks my schedule's flexible and uses it as intended

Comments: "Doesn't it make more sense that I'd post friday first and wait to see if anyone responds to that before worrying about thursday or saturday?"

Task 2 - as babysitter, apply for schedule:
"I click all my green buttons and all my okay buttons and press save" (this task got somewhat confused because we gave her the "apply" task first and then told her she should be editing her schedule.)

Task 3 - as babysitter, apply for job:

  1. Clicks to filter out jobs she's not available for; those ones disappear
  2. Clicks on the family associated with the job I want; their profile comes up
  3. Calls them on the phone
    (We tell her the expected behavior that you click on the job on the schedule; she immediately finds the apply button. In response to this, we color our jobs on the schedule to make them look more like buttons)

Comments: "I'm not sure what you're trying to do with the good and okay thing - for flexible jobs maybe, but for a babysitter you will have times when you are available and times when you aren't"

User 5:

Task 1 - schedule

  1. Clicks Create a Job
  2. Selects the Friday time and posts job
  3. We ask about multiple times - doesn't immediately see how to do so, wants a rank order preference
  4. Finally finds Flexible schedule button (we should make this big and obvious)
  5. Clicks 'ok' thinking it will confirm this schedule - not obvious
  6. Does want the interface to give range and time, is not intuitively convinced of what our representation means

...

  1. Completes successfully without issuissue

Comments

  1. 'seems pretty good and simple, but might be hard for non-digital natives like me'
  2. good and okay are probably confusing, maybe first choice / second choice or preferred / acceptable, maybe go up to three choices for parents