...
- Wanted to contact the babysitter directly
- Babysitter interface was very usable; but parent's was confusing.
- Couldn't figure out how to navigate to the profile/contact info of a babysitter.
Round 2:
User 5:
Task 1 - schedule
- Clicks Create a Job
- Selects the Friday time and posts job
- We ask about multiple times - doesn't immediately see how to do so, wants a rank order preference
- Finally finds Flexible schedule button (we should make this big and obvious)
- Clicks 'ok' thinking it will confirm this schedule - not obvious
- Does want the interface to give range and time, is not intuitively convinced of what our representation means
Task 2 -babysitter schedule
- Attempts to use the calender filters to make the schedule
- Thinks the displayed schedule represents her schedule
- Doesn't notice the 'edit schedule' button
- When prompted, opens the schedule and paints over everything in green
- Is confused by the 'good'/'ok' difference
- Is confused by the paining metaphor (clicking 'ok' to change color and then interacting in a different state)
Task 3 - Apply for a job
- Completes successfully without issu
Comments
- 'seems pretty good and simple, but might be hard for non-digital natives like me'