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As you use CollabDesk, keep in mind that we are testing the interface, not you. Please think out loud as you work on each task so we can identify any flaws in the interface.
Scenario Tasks
Part I: Missing package
You are a student desk worker at Baker; your shift just started and
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you logged into
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CollabDesk.
1. First you need to get up to speed on what happened on other shifts by reading your unread messages.
Task: Read all of your unread messages.
2. A resident, Jack,
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comes to desk to pick up a package. You go to the back room to find his package but it appears to be missing. You reassure him that his package was
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probably misplaced and create a new message on CollabDesk to let other desk workers know of his missing package.
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- Create a new message on CollabDesk about the missing package.
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- Read all of your unread messages.
- Reply to the missing package message and mark it as resolved.
You know the desk captain of Baker takes missing packages very seriously so you would also like to alert the desk captain in your message.
Task: Create a new message about Jack’s missing package and alert the desk captain.
3. Later on in your shift, another resident, Mary comes to desk looking for her lost cell phone, which is a blue Motorola. You find it behind desk, and return it to her. You find the original message on CollabDesk about her lost phone and reply to it, stating to whom it has been returned.
Task: Find and reply to the appropriate message about Mary’s lost cell phone
Part II: Resident Information Lookup & Alert Desk Captain
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Prototype Photos
Observations
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