Highlights
- Very information rich, from most screens, the user can obtain a lot of information.
- Forces the user to add information the customer immediately to enable lots of organization
- Grid interface provides clear visual aide
- Shows a progress bar, which shows the user the percentage of user-defined goals the user has completed for this customer
- Grid is colored by a given user property (not shown in drawings), for example, more recently contacted customers are colored green, while ones who haven't been contacted in a while might be orange or red.
Analysis
Learnability
- Pros
- Can sort itself
- Employs many commonly used designs (i for settings – apple products, click to select user card)
- Cons
- The notification may not be intuitive that it represents new requests
Efficiency
- Pros
- Lots of information in one screen
- Cons
- Information can be redundant, or unnecessary
- Approving and tagging each individual to screen is very slow
Safety
- Pros
- Encourages user to tag customers and organize things immediately
- Provides a way of confirming users that is not likely to be clicked on accidentally due to its distance from other buttons
- Provides visual clues to see what is out of place through the grid