March 6, 2013
Basic demo/introduction:
I. General overview of change management -
- what is it and why do it?
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- the
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- aim is to minimize the number and impact of any related
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- incidents upon service (minimize risk)
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- to have the ability to trace incidents and problems back to
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- a particular change (triage and root cause analysis)
II. Remedy overview -
- we have licensed the tool
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- it is currently used by DITR and Server & System Administration
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- demonstrate how to enter a change
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- demonstrate approvals and when they are triggered
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- show case reports and what information is available
III. Discussion and designation of the "service advocate", -
- this is the person on the team who will take the lead on making
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- sure the changes have the right amount of info and that changes
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- are actually being documented (maintenance mode)
Merchant Services update:
- Tim socializing with the group
- demo to be scheduled end March
RAFT update:
- RAFT team in the middle of a sprint
- demo postponed until April
- Sherene will be joining group
Network Operations update:
- demo for whole team 3/7
- select service offerrings from there
- Sophie will be joining group
Project management update:
- Sophie will manage Network roll outs
Prototype update:
- still in negotiations
- next revision due 3/8
Meeting schedule:
- go to once a month during roll outs
- regular updates on prototype and demos