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Scheduling for desk workers at Bexley Hall involves the desk captain sending out a Google Doc where desk workers submit the hours they are working for the entire semester. Seniority (semesters working) dictates how many hours can be taken per week. If a desk worker cannot work his shift, he emails out to all other desk workers and the first person to respond picks up the hours.
Special cases that Sanya noted included “concerned parents” and “people on official business.” When concerned parents call Bexley asking about their child, a resident, the course of action is to email the resident and no further action is taken. When people on “official business” such as contractors or facility workers come in, desk workers are often confused and the interaction there varies.
User Classes
We have identified three main user classes: student workers, desk captains, and desk managers.
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