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Sanya is a senior at MIT majoring in computer science. She has been working as a desk worker for Bexley Hall for three years, seeing it as an “awesome way to make money.” Sanya is currently enrolled in 6.813, but she did not know the intentions of the interview until after the interview concluded.Sanya She spends most of her shift “just sitting” but her duties include letting guests in and handling packages. When the doorbell rings, the desk worker has to walk around the corner to open the door. She admits that the current policy is that residents are supposed to receive their guests, but this policy is not followed closely.
Receiving packages is a process that is susceptible to human (desk worker) errors. When packages are received, they are logged on a computer using a recently implemented system. The desk worker logs the delivery company, the name of the resident, and the number of packages received. The system then emails out to residents who received packages. Outgoing packages require desk workers to email out to all other desk workers that there is an outgoing package. There is no way to log whether a package has been picked up or not. This has lead to people not finding packages after they received an email saying a package has arrived. The reasons for this include (in order of frequency) a desk worker not searching for a package in the proper place, the email being sent by mistake, or theft. There has never been a confirmed case of package theft, but some packages have “disappeared.”
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