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- The user is looking for an easier way to have a big picture of the species in the Aquarium.
- The user prefer to have quick access to the schedule of the exhibitions while being in the aquarium, as well as quick directions of how to get there. Also information about the number of current visitors per session so they can select one with more access to the staff.
- The users would have preferred to have more touch-screens in other floors of the Aquarium because it's interesting for the kids but they actually found no guidance on them to guide the visit. It was more a game than an aid.
- Some visitors only look around with general interest as a recreation but sometimes they see something really interesting such as a particularly colorful fish. In that situation they would like to have user-friendly direct access to information about it.
(to-do by classes (?))
4.2 Staff goals:
- Use tools for easily
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Depending on the day of the visit, some goals could be more relevant for the following populations:
Weekends:
- Be able to buy tickets on the fly without registering or wasting time in the long line.
- Get quick and efficient information about locations in the building.
- Know what interactive information session is currently running and where.
- Look up for information about a particular specie that was interesting.
Weekdays:
- get information in advance about exhibitions ans species.
- attend the exhibitions without getting lost in the building.
4.2 Staff goals:
- Communicate information to the visitors about schedules of exhibits.
- Get information about the number of visitors in real-time to better accommodate exhibits.
- Get feedback about the visitors.
- Get statistics about the more interesting species for visitors.
- Have inter-staff communication to solve problems and give feedback.
5. Tasks
Some tasks derived from these goals are:
As a visitor:
As staff:
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Comments:
* These problems can be found in several Aquariums around the world. We are taking the New England Aquarium as a local example we can observe and visit. We also think these problems are common for other places such as museums and zoos, but we are going to focus on the Aquarium in order to constrain the problem an make it tractable for the class project in such a way that is a real problem that allows us to focus on the user interface aspects doing design centered in the user.
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